Support
How to reach us, and what to include so we can fix things fast.
Contact
Email is the fastest way to reach the team, at contact@vekzt.com. We reply within two business days.
Before you write
- Your store URL and the brand it's connected to.
- What you were doing, the screen, and roughly when.
- Any entries from the brand's activity log around that time (it timestamps every crawl, generation, render, and credit event).
A note with those three things almost always lets us reproduce the problem on the first pass, which is the difference between one reply and a back-and-forth. The activity-log timestamps are especially useful for pinning down a specific crawl or batch.
Try these first
- Crawl found no products. Confirm the URL points at your live storefront, then re-crawl. See Connect a store.
- A render failed. The credit was refunded automatically, so retry from the variant card in the gallery.
- Insights look stale. Refresh them from the Brand Insights page after a re-crawl.
- Output is off brand. Correct the Brand Insights, set a Brand Kit for the visual identity, then regenerate.
- Billing questions. Plan, renewal, and receipts live in Plans & billing.
A crawl needs a public storefrontVEKZT only reads the public storefront, with no app to install and no keys to share. Password-protected or staging stores cannot be crawled, so point the crawl at the live site to get products.
Watch the bellLong-running jobs report completion (or failure) to the notification bell, so you never need to sit and refresh.
Support by plan
Everyone can email contact@vekzt.com. The level of support scales with the plan. Beta members get community support, Growth adds email support, Scale adds priority support, and Enterprise includes a direct line to the team. See Plans & billing.
Questions
Within two business days. Including your store URL, the brand, and activity-log timestamps helps us resolve it in the first reply.